Privacy Policy

1 Introduction

ph365vip ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all individuals who use the ph365vip online gaming platform, accessible at ph365vip.app and through any associated mobile or progressive web applications (collectively, the "Platform").

This Privacy Policy explains what personal data ph365vip collects from you, how we collect it, why we process it, how long we retain it, with whom we share it, and what rights you have in relation to your personal data. This Policy applies to all registered players, visitors, and any other persons who interact with the ph365vip Platform.

This Privacy Policy should be read together with our Terms & Conditions, which are available at ph365vip.app/terms-conditions. Both documents form part of the agreement between you and ph365vip.

ph365vip takes its obligations under applicable Philippine data privacy laws seriously. We have appointed a Data Protection Officer (DPO) to oversee our compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC).

2 Data Controller Information

ph365vip acts as the data controller in respect of the personal data collected through the Platform. As data controller, ph365vip determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Our designated Data Protection Officer can be contacted for any privacy-related inquiries, requests, or complaints. Contact details for our DPO are provided in Section 14 of this Policy.

3 Personal Data We Collect

ph365vip collects various categories of personal data in the course of providing its services. The specific data collected depends on how you interact with the Platform. The categories of personal data we collect include:

3.1 Identity & Contact Data

• Full legal name as it appears on a valid government-issued identification document
• Date of birth and age verification information
• Email address
• Philippine mobile number
• Residential address
• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID)

3.2 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account number, bank account details for BPI, BDO, Metrobank, Landbank, or UnionBank)
• Transaction history, including deposits, withdrawals, and wagers
• Account balance information
• Proof of payment method ownership documents

3.3 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited and features used on the Platform
• Game history and betting activity
• Cookies and similar tracking technology data (see Section 10)

3.4 Communications Data

• Records of communications with our customer support team via live chat, email, or other channels
• Feedback, complaints, and survey responses
• Marketing preferences and communication opt-in/opt-out records

3.5 Responsible Gaming Data

• Self-exclusion requests and status
• Deposit, loss, and session limits set by the player
• Responsible gaming assessments and interactions with our responsible gaming team

Data Category	Examples	Required?
Identity & Contact	Name, date of birth, email, mobile number, address	Mandatory for registration
Financial	GCash/PayMaya number, bank account, transaction history	Mandatory for transactions
Technical & Usage	IP address, device info, game history	Collected automatically
Communications	Support chat logs, feedback, email records	When you contact us
Responsible Gaming	Self-exclusion status, deposit limits	When tools are used

4 How We Collect Your Data

ph365vip collects personal data through the following means:

4.1 Directly From You

The majority of personal data ph365vip holds about you is provided directly by you when you register for an account, complete identity verification, make deposits or withdrawals, contact our customer support team, respond to surveys or promotions, or use responsible gaming tools.

4.2 Automatically Through the Platform

When you access and use the ph365vip Platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device information, browser type, pages visited, and session activity. This data is collected to ensure the security and proper functioning of the Platform and to improve your user experience.

4.3 From Third Parties

ph365vip may receive personal data about you from third parties in certain circumstances, including:

• Payment service providers (e.g., GCash, PayMaya, BPI, BDO, Metrobank) for the purpose of processing and verifying transactions
• Identity verification and KYC service providers engaged to assist with regulatory compliance
• Fraud prevention and anti-money laundering screening services
• Analytics providers that help us understand how the Platform is used

5 How We Use Your Data

ph365vip processes your personal data for the following purposes:

• Account Registration & Management: To create and maintain your ph365vip player account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide you with access to the games, features, and services available on the ph365vip Platform.
• Payment Processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, and Philippine bank transfers.
• Regulatory Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and gaming regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal or prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance through our support channels.
• Responsible Gaming: To administer responsible gaming tools such as deposit limits, session limits, and self-exclusion, and to identify players who may be at risk of problem gambling.
• Marketing & Promotions: To send you information about ph365vip promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, content, and user experience of the ph365vip Platform.
• Legal Claims: To establish, exercise, or defend legal claims in connection with the Platform or our services.

6 Legal Basis for Processing

ph365vip processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and its implementing rules:

6.1 Contractual Necessity

Processing is necessary for the performance of the contract between you and ph365vip — specifically, to provide you with access to the Platform and its services, process your transactions, and manage your account.

6.2 Legal Obligation

Processing is necessary for ph365vip to comply with its legal obligations under Philippine law, including AML regulations, KYC requirements, tax reporting obligations, and gaming regulatory requirements.

6.3 Legitimate Interests

Processing is necessary for the purposes of ph365vip's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided that such interests are not overridden by your rights and interests.

6.4 Consent

For certain processing activities — in particular, the sending of direct marketing communications — ph365vip relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing & Disclosure

ph365vip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

ph365vip engages trusted third-party service providers to assist in delivering the Platform and its services. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine banks), identity verification providers, cloud hosting providers, customer support platform providers, and analytics providers. All service providers are contractually bound to process your data only on ph365vip's instructions and in accordance with applicable data privacy laws.

7.2 Regulatory & Law Enforcement Authorities

ph365vip may disclose your personal data to government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable Philippine law, court order, or regulatory requirement. This includes disclosures required under AML legislation and gaming regulations.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ph365vip's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 With Your Consent

ph365vip may share your personal data with other third parties where you have given your explicit consent to such sharing.

8 Data Retention

ph365vip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, ph365vip retains player account data for a minimum of five (5) years following the closure of your account, in accordance with applicable AML regulations and gaming regulatory requirements. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.

Technical and usage data collected through cookies and similar technologies is retained for shorter periods as described in Section 10. Marketing preference records are retained until you withdraw your consent or request deletion.

When personal data is no longer required for any lawful purpose, ph365vip will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9 Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by ph365vip. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

ph365vip will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, and you will be notified of any such extension. Please note that certain rights are subject to limitations under applicable law — for example, we may be unable to delete data that we are legally required to retain.

10 Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit the ph365vip Platform. They allow the Platform to recognize your device, remember your preferences, and provide a more personalized and efficient experience. ph365vip also uses similar technologies such as web beacons, pixel tags, and local storage objects.

10.2 Types of Cookies We Use

Cookie Type	Purpose	Retention
Strictly Necessary	Essential for the Platform to function — login sessions, security tokens, load balancing	Session / up to 24 hours
Functional	Remember your preferences such as language, display settings, and game history	Up to 12 months
Analytics	Understand how players use the Platform to improve performance and content	Up to 24 months
Security	Detect and prevent fraudulent activity, bot traffic, and unauthorized access	Up to 12 months

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the ph365vip Platform and prevent you from accessing certain features. For more information on managing cookies, refer to your browser's help documentation.

11 Data Security

ph365vip implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the ph365vip Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Strict access controls ensuring that personal data is accessible only to authorized personnel on a need-to-know basis
• Regular security assessments, vulnerability scanning, and penetration testing
• Multi-factor authentication requirements for account access
• Comprehensive staff training on data privacy and security obligations
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph365vip will notify the National Privacy Commission and affected individuals in accordance with the requirements of RA 10173 and its implementing rules.

While ph365vip takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying ph365vip immediately if you suspect any unauthorized access to your account.

12 Children's Privacy

The ph365vip Platform is strictly intended for adults aged 21 years and above. ph365vip does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register for or use the ph365vip Platform.

If ph365vip becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that ph365vip may have collected data from a minor, please contact us immediately using the details in Section 14.

13 Changes to This Privacy Policy

ph365vip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the features and services offered on the Platform. When material changes are made, ph365vip will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how ph365vip protects your personal data. Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes.

14 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ph365vip processes your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

14.1 Complaints to the National Privacy Commission

If you are not satisfied with ph365vip's response to your privacy concern, or if you believe that ph365vip has violated your rights under the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and implementing RA 10173 in the Philippines.

We encourage you to contact ph365vip directly in the first instance so that we have the opportunity to resolve your concern before you escalate to the NPC. ph365vip takes all privacy complaints seriously and will work with you in good faith to reach a fair resolution.